Financial Services – Client Services (FSA)

Semester 1

Course Code	Course Name	Winter	Summer	Fall
BAM101	Introduction to Business Administration	Not offered	Not offered	Not offered
	This subject is designed to provide students with an introduction to the Canadian business environment, business issues and functions, and the major forces at work in the global economy. It provides students with a perspective of business firms as integrated organizations composed of a number of specialized functions.
COM101 or COM111	Communicating Across Contexts or Communicating Across Contexts (Enriched)	Hybrid  Online  In-person	Hybrid  Online  In-person	Hybrid  Online  In-person
	COM101: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities. COM111: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities.
MBF100 or MBF101	Mathematics of Business and Finance or Mathematics of Business and Finance	Not offered	Not offered	Not offered
	MBF100: This course provides students with the fundamentals of mathematics of business and finance. Following the introduction of concepts of present and percent change, simple and compound interest rates will be discussed. Compound interest rates will be applied to the study of annuities. Students will also learn important models of business mathematics, such as currency conversion, trade discounts, markups and markdowns, break-even and cost-volume-analysis. MBF101: This course provides students with the fundamentals of mathematics of business and finance. Following the introduction of concepts of present and percent change, simple and compound interest rates will be discussed. Compound interest rates will be applied to the study of annuities. Students will also learn important models of business mathematics, such as currency conversion, trade discounts, markups and markdowns, break-even and cost-volume-profit analysis.
PPS100	Professional Presentation Skills	Not offered	Not offered	Not offered
	Many people fear or avoid public speaking.  However, effective oral communication is an essential skill required by employers.  This subject provides a step-by-step approach to presenting yourself and your ideas professionally.  With regular practice and constructive feedback you will be able to clarify ideas and organize thoughts effectively, whether you are speaking on a prepared or impromptu basis, and in both small and large group settings.  No matter what your current skills are now, you will acquire the techniques of presenting more confidently and persuasively both in person and in the digital environment.
SDG101	Introduction to Sustainable Business	Not offered	Not offered	Not offered
	This course introduces the concepts of sustainability and Corporate Social Responsibility (CSR) within the business context. In the first part of the course, students will have the opportunity to explore social responsibility principles and sustainability frameworks. In the second part of the course, students will be introduced to the United Nations Sustainable Development Goals (UN SDGs) and gain an understanding of their relevance to business. They will be tasked with applying this knowledge in developing a sustainability initiative infographic/visual. The course prepares students to bring innovative solutions to social and environmental challenges that businesses face in the 21st century.
SMS202	Business Computer Applications	Not offered	Not offered	Not offered
	The student will use a microcomputer to prepare intermediate level spreadsheets in a Windows operating system environment that will provide information to support decision-making and problem solving in a business environment. File management, data exchange with other programs and basic microcomputer terminology will be also explained. The Internet will be used to access learning materials and submit assignments.

Semester 2

Course Code	Course Name	Winter	Summer	Fall
ACC106	Accounting I	Not offered	Not offered	Not offered
	This subject introduces the student to: a) what accounting information is required by a business concern to reflect clearly the operating results of the concern over its operating life; b) how this information is recorded in the various business records; c) how this information is used by, and meets the needs of both internal and external users; d) throughout the subject, students will be introduced to generally accepted accounting principles.
FSA101	Day-to-Day Banking, Credit and Compliance	Online	Not offered	Not offered
MRK108	Introduction to Marketing	Not offered	Not offered	Not offered
OBR250	Organizational Behaviour	Not offered	Not offered	Not offered
	This subject introduces the student to fundamental concepts and theories concerning the behaviour of people in workplace organizations. The emphasis is on identifying questions and problems typically encountered by new employees and developing practical strategies and solutions. Contemporary issues and challenges in society are analyzed in terms of their impact on the workplace, on relations between individuals, and on the individual. The course draws on a variety of structured experiential exercises and case studies to apply the concepts of organizational behaviour to practical business issues and situations.
SMS310	Data Analysis Tools for Business	Not offered	Not offered	Not offered
	Further developing the knowledge gained in SMS202 - Microcomputer Business Applications II, the student will use spreadsheet functionality to perform metrics and analysis using real business examples.  Use of database software for data mining and analysis purposes will add knowledge, skills and abilities related to business intelligence and meeting organizational objectives in a cross-disciplinary environment.
plus: General Education Course (1)

Semester 3

Course Code	Course Name	Winter	Summer	Fall
ACC212	Managerial Accounting	Not offered	Not offered	Hybrid  Online
	This subject develops your understanding of the basic financial tools used by managers in planning and controlling their areas. This subject will be approached from the non-accounting students perspective.
CIP011	Principles and Practices of Insurance	Not offered	Not offered	Hybrid
	This course introduces the concept of risk and shows how insurance deals with risk. Students examine the basic concepts and language of insurance, the legal context of insurance and, the participants in the industry and their relationship to each other. The principles covered in this course underlie every situation encountered in insurance and every policy and course studied subsequently.
EAC594	Business Communication for the Digital Workplace	Not offered	Not offered	Flexible  Hybrid  Online  In-person
	With businesses thriving on good customer relationships, effective business communication is the cornerstone of company success. This course will help you learn the principles, practices, and tools for communicating effectively in the workplace using cases and/or projects. From learning about audience, context, formats, tone, and media to applying your skills in writing correspondence, reports, and presentations, this course will guide you in developing professional interpersonal, collaborative, and web-based knowledge and practices.
ECN501	Introduction to Principles of Economics - Micro	Hybrid  Online	Online  In-person	Hybrid  Online  In-person
	This subject introduces the process and principles of microeconomic thought as they have been developed to explain price determination and resource allocation in a mixed market system. The application of microeconomic theory to current and emerging social and economic problems will be considered.
HRA701	Introduction to Human Resources Management	Not offered	Not offered	Flexible
	This subject is a comprehensive overview of modern day human resources management. This course will introduce the diverse components of human resources management and its role in the current business environment. Case study analysis will be used to link theory to practical situations that occur in Human Resources. Topics to be covered include: the business environment, recruitment and selection, employee development and evaluation, compensation and benefits, labour relations, employment legislation, occupational health and safety and strategic issues and challenges in Human Resources Management, in both domestic and global environments.
RFC128	Canadian Investment Funds	Not offered	Not offered	Hybrid
plus: General Education Course (1)

Semester 4

Course Code	Course Name	Winter	Summer	Fall
CFL500	Career Foundations Lab	Online	Not offered	Not offered
	This course is designed to empower students with the tools, skills, and strategies needed to navigate the modern job market and achieve long-term career success. Through self-assessment, career exploration, helping students to identify and leverage skills from their existing experiences, students will develop a deep understanding of their personal strengths, values, personality, interests and goals. The course covers essential topics such as crafting professional resumés and cover letters, mastering interview techniques, and building a strong personal brand, including an online presence. Students will learn how to research career pathways, evaluate job market trends, and create actionable career plans tailored to their aspirations. Emphasis is placed on professional communication, networking, workplace readiness, and adapting to diverse organizational cultures. Additionally, the course provides insights into negotiating job offers, managing career transitions, and professional growth. With a focus on lifelong learning and continuous improvement, this course equips students with the confidence and resources to pursue fulfilling careers while remaining adaptable in a dynamic and competitive workforce. Ideal for students preparing to enter the job market or those seeking to refine their career trajectory, this course fosters self-awareness, professional readiness, and strategic career planning.
ECN502	Introduction to Principles of Economics - Macro	Online  In-person	Not offered	Not offered
	This subject introduces the process and principles of macroeconomic thought as they have been developed to explain the determination of the levels of national income and output, employment, the price level and other macroeconomic aggregates. The implications of these principles of public policy in Canada will be examined in the contexts of money and banking, stabilization efforts, international trade, the structure of the Canadian economy, and responses to the emerging patterns of global competition.
FCS240	Foundations of Customer Service	Not offered	Not offered	Not offered
	Foundations of Customer Service. This subject provides a foundation in customer service concepts and strategies, and on building a customer service culture. The focus is on evaluating customer service approaches, systems, strategies, and measuring effectiveness and performance. Pre-requisite: BUS106
FSA102	Front-Line and Call Centre Operations	Hybrid	Not offered	Not offered
MGS350	Management Studies: Canadian Business Law	Hybrid  Online	Not offered	Not offered
	This course is an introductory survey into the legal issues that frequently arise in business. Topics covered may include: the legal process and the Canadian court system, the law of torts, forms of business organization, agency, contracts, sale of goods, bailment and consumer protection, property (personal, real, intellectual), debtor-creditor relations, insurance and employment law. The purpose of the course is to enhance the students decision-making ability with respect to various business transactions and to help avoid many of the legal pitfalls that may be encountered throughout subsequent careers.
plus: General Education Course (1)
plus: Professional Options (2)

Professional Options

Semester 4

Course Code	Course Name	Winter	Summer	Fall
EQQ501	Emotional Intelligence and the Workplace	Not offered	Not offered	Not offered
	The major competitive advantage in todays new workplace is people. Both employees and organizations face increased challenges, e.g., changes in societies, markets, customers, competition and technology. While the traditional set of technical and managerial skills is still essential, more critical are the skills to meet two decisive challenges: Relationship skills, i.e., managing self, people, tasks, change, conflict, workplace readiness, diversity, gender issues and communications Values-based skills, i.e., understanding what it means to work in, and participate in creating a culture of trust, vision and learning that is supported by and infused with positive attitudes and productive emotional responses. This course addresses key relationship skills for personal and interpersonal management and development. It is designed to provide greater understanding and development of the emotional resiliency necessary for meeting the challenges of todays workplace. People who are the most successful implement these important leadership skills to advantage in all facets of their lives.
MGS521	Business Ethics and Values	In-person	Not offered	Not offered
	This course encourages students to consider ethics in two ways. The first challenge is to understand ethics on a personal level. Students will consider their own values, dilemmas, the quality of their relationships, and the meaning of the choices made. Students will then examine business ethics and the highly complex ethical challenges which businesses and individual employees face. Students will consider how they, as an employee, might balance personal and corporate values. Case studies will illustrate how business success is often heavily impacted by the moral consequences of decisions and choices. Ethical issues related to sustainability are also evaluated.
MGS522	Negotiation Strategies for Business	Not offered	Not offered	Not offered
	Being able to negotiate effectively is a key skill for all business people. The course introduces the theory and practice of effective negotiation. It is designed to help students understand the effect of psychological and cultural factors on interpersonal communication. Students will become familiar with various negotiation strategies and tactics, and the importance of ethics in negotiation. Practical exercises will help to develop skill in preparing for and using a principled negotiation approach.
SOC270	Interpersonal and Intercultural Communications	Online	Not offered	Not offered