Office Administration – Health Services (MES)

Start in January, May, September

Campus

Online, Newnham

Delivery

Online, Flexible

Duration

3 Semesters (12 Months)

Study Option

Full-time

Credential

Ontario College Diploma

School

Seneca Business

Courses

Delivery: At Seneca, courses are delivered in four formats: online, in-person, hybrid (an online, in-person combination) or flexible (offered in-person and online at the same time).

The chart below outlines the delivery options available for each course in this program. For some academic terms, there may be more than one delivery option available. You’ll be able to choose your preferred options when you select classes to build your course schedule. Selection for preferred course delivery will be considered on a first come, first served basis.

International students: Please review the Post-Graduation Work Permit (PGWP) eligibility before choosing your program and course delivery options.

Semester 1

Course Code	Course Name	Winter	Summer	Fall
BCM111	Business Communications	Flexible Online	Flexible Online	Flexible Online
	In this course, students will focus on the development and mastery of grammar, sentence structure, and the rules of punctuation. Given a variety of business correspondence, they will develop detailed proofreading and editing skills.
BMA101	Business Math Applications	Flexible Online	Flexible Online	Flexible Online
	This is a one-semester mathematics course in the conceptual understanding of numerical and problem solving skills that apply to the business or corporate environment.
COM101 or COM111	Communicating Across Contexts or Communicating Across Contexts (Enriched)	Hybrid Online In-person	Hybrid Online In-person	Hybrid Online In-person
	COM101: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities. COM111: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities. COM111 is six hours per week in order to offer students extra language and reading support.
DPW115	Introduction to Document Production	Flexible Online	Flexible Online	Flexible Online
	Students will learn introductory word processing and document production skills using the latest version of Microsoft Word to create and format documents commonly used in business environments. Emphasis is placed on clear communication, accuracy, professionalism, proofreading, and attention to detail. Students will also develop basic digital file management skills to create an efficient digital workspace. Students are expected to complete coursework, assignments, and assessments within established time frames to support the development of efficiency and time-management skills.
ECS111	Email and Calendaring Software	Online	Online	Online
	In this subject, students will focus on the development and mastery of email and calendaring software.
KBS100	Keyboarding Skills - Level 1	Online	Online	Online
	This is an introductory course where students will learn touch-typing using proper technique. The emphasis in this course will be on keyboard familiarity, accuracy, proper posture, and speed development.
MAT101	Medical Terminology I	Flexible Online	Flexible Online	Flexible Online
	The student will acquire a working knowledge of medical vocabulary and abbreviations as well as a basic understanding of the structure and function of four body systems.
OPR112	Office Procedures	Flexible Online	Flexible Online	Flexible Online
	The focus of OPR112 will be on the various duties, responsibilities, and procedures required of an administrative assistant in todays automated business or professional office. It is a combined theory and practical applications course which covers interpersonal communications, business communications, human relations skills as well as practical business skills. This subject is part of the core program.

Semester 2

Course Code	Course Name	Winter	Summer	Fall
CFL500	Career Foundations Lab	Online	Online	Online
	This course is designed to empower students with the tools, skills, and strategies needed to navigate the modern job market and achieve long-term career success. Through self-assessment, career exploration, helping students to identify and leverage skills from their existing experiences, students will develop a deep understanding of their personal strengths, values, personality, interests and goals. The course covers essential topics such as crafting professional resumés and cover letters, mastering interview techniques, and building a strong personal brand, including an online presence. Students will learn how to research career pathways, evaluate job market trends, and create actionable career plans tailored to their aspirations. Emphasis is placed on professional communication, networking, workplace readiness, and adapting to diverse organizational cultures. Additionally, the course provides insights into negotiating job offers, managing career transitions, and professional growth. With a focus on lifelong learning and continuous improvement, this course equips students with the confidence and resources to pursue fulfilling careers while remaining adaptable in a dynamic and competitive workforce. Ideal for students preparing to enter the job market or those seeking to refine their career trajectory, this course fosters self-awareness, professional readiness, and strategic career planning.
DPW315	Intermediate Document Production	Flexible Online	Flexible Online	Flexible Online
	Students develop intermediate-level Microsoft Word skills for creating and presenting professional business documents. Building on foundational word-processing knowledge, students create, format, edit, manage, and proofread documents for business settings. The course introduces Microsoft Copilot to support content creation, document production, and professional communication through AI-assisted drafting, revision, and effective prompting techniques. Students will also be introduced to Adobe Express for creating and editing PDF documents, with an overview of its visual content tools. Emphasis in this course is placed on document design, professional communication, effective use of digital tools, and industry-standard document production practices.
ICP111	Computer Presentation Software	Flexible Online	Flexible Online	Flexible Online
	The main focus of ICP111 will be on introducing the student to graphic presentation software. Through the use of practical examples, students will learn the proper procedures for creating presentations in Microsoft PowerPoint 2010 suitable for course work, professional purposes, and personal use. No computer experience is assumed.
KBS200	Keyboarding Skills - Level 2	Online	Online	Online
	This course builds upon basic keyboarding skills with an emphasis on increasing speed and accuracy while introducing intermediate keyboarding lessons and typing to prepare for document production and formatting. Proper technique, posture, accuracy, and speed development are emphasized.
MAT301	Medical Terminology II	Flexible Online	Flexible Online	Flexible Online
	The student will acquire a working knowledge of medical vocabulary and abbreviations as well as a basic understanding of the structure and function of eight body systems.
MOP311	Medical Office Procedures	Online	Online	Online
	This subject is designed to provide the Office Administration - Health Services student with an understanding of the professional responsibilities and administrative duties required in a health care office. Students will acquire knowledge and skills in a variety of medical office areas including reception duties, methods of appointment scheduling, preparation of patient charts, effective use of the principles of triage, ordering supplies, coordinating meetings and conferences, maintaining accounting records, diagnostic testing, clinical secretarial tasks, and processing doctors orders. Emphasis will be placed on the development of the students ability to exercise initiative and judgment and to make decisions within the scope of his/her authority, thereby ensuring the safety and well-being of the client. Communications, organization, and human relations skills will be emphasized on an on-going basis throughout this course.
TRT311	Transcription Techniques	Flexible Online	Flexible Online	Flexible Online
	This subject is designed to develop proficiency in the transcription of dictated material. Proper business document formatting, grammar, punctuation, spelling, business vocabulary, proofreading and editing skills will be reinforced.
plus: General Education Course (2)

Semester 3

Course Code	Course Name	Winter	Summer	Fall
DPW511	Advanced Document Production	Flexible Online	Flexible Online	Flexible Online
	Students will continue to consolidate and integrate their previously acquired communication, word processing, document preparation, keyboarding, and proofreading skills. Students will expand their competency in using Microsoft Word by learning advanced formatting and customization skills, managing and protecting documents, creating specialized tables and indexes, and creating forms. Additionally, students will learn aspects of Adobe Express to create visual content and documents using the platform’s tools and customization features. Emphasis will be placed on regular speed and accuracy practice drills to ensure that students satisfy the graduation speed requirement.
KBS300	Keyboarding Skills - Level 3	Online	Online	Online
	This course focuses on proficiency with keyboarding skills and increasing keyboarding speed and accuracy. An emphasis will be on completion of advanced keyboarding lessons with a focus on proper technique, posture, accuracy, and speed development.
MFP501 or MOS512	Medical Field Placement or Medical Office Simulations	Hybrid Online In-person	Hybrid Online In-person	Hybrid Online In-person
	MFP501: Students are required to fulfill field placement during which they are expected to apply, in an office work setting, the theory gained during their Health Services studies. MOS512: This course prepares students with the knowledge and transferable skills to support a successful career launch as a medical administrative assistant. The content provides students the opportunity to learn within simulated medical office experiences in office procedures, including working with forms and records typically used by the administrative assistant and applying medical transcription skills. The simulated office provides an authentic learning experience in which the student develops self-reliance through decision-making and exposure to increasingly more complex administrative skills.
MHB511	Medical Health Billing	Flexible Online	Flexible Online	Flexible Online
	This subject introduces students to the basic principles of Health Claim billing in all its aspects as outlined by the Ministry of Health. The Schedule of Benefits will be utilized on an on-going basis to prepare pre-coded Health claims both manually and electronically. Students will process billing information using a comprehensive practice management medical billing software package that simulates authentic billing procedures.
SDE311	Spreadsheet Software	Flexible Online	Flexible Online	Flexible Online
	SDE311 offers students an opportunity to further enhance their proficiency in Microsoft Office software, with a specific focus on Microsoft Excel. Throughout the course, students will acquire essential skills in data manipulation, entry, importation, organization, manipulation, and graphing. Additionally, they will learn how to format data effectively to create impactful presentations. The curriculum of SDE311 encompasses various aspects of Excel. Students will become adept at generating formulas, utilizing a wide array of functions, exploring What-If analysis, and performing web queries. Furthermore, They will develop their ability to improve worksheets and charts, work with multiple worksheets and workbooks, and create templates to enhance overall efficiency and productivity. Students will also harness the power of data visualization tools to streamline data sharing and facilitate evaluation by users.
TRM511	Medical Transcription	Flexible Online	Flexible Online	Flexible Online
	In this course, students will acquire a working knowledge of the specialized rules to be used in medical transcription and will become familiar with major reference sources that will facilitate accurate transcription. They will use Word software to accurately transcribe chart notes, a variety of hospital reports, and general correspondence taken from actual patient medical records. Students will learn appropriate medical style and formatting guidelines in order to create documents to acceptable medical office standards. Emphasis will be placed on the development of medical vocabulary related to specific body systems; in addition, English language skills (grammar, punctuation, spelling, and proofreading) and listening and decision-making skills will be reinforced on an on-going basis.
plus: General Education Course (1)

Program Learning Outcomes

Learn more about program learning outcomes for this program.

Archived Program & Course Information

To find details on programs or courses from prior academic years, browse our archive of program information.