Registration for Winter 2026 programs and courses is now open. Learn more about the academic programs we are delivering in Winter 2026. If you have any questions about part-time studies, please contact us.
This course introduces students to the methods and best practices that enhance excellent customer service solutions. The course discussion will focus on how these methods and best practices enable managers, frontline associates and service staff to support, build, maintain, and increase a loyal customer base, and secure overall competitive advantage for the organization.