Building on the skills they have previously acquired in Excel and Windows operating systems, students will further develop their proficiency in these areas and add Access to their skill set. Throughout the course, they will apply these software skills to solve business problems.

This subject is designed to prepare students with the knowledge and transferable skills required to assist in a successful career launch in the global business sector. In addition to exploring the skills and qualities essential to obtain a position in their chosen career, students will prepare a career development campaign which will consist of resumes and cover letters, practise interviews and follow-up techniques. The importance of ethics and etiquette in the workplace will also be discussed. Both traditional and on-line methodologies will be integrated throughout the course.

This course introduces students to the methods and best practices that enhance excellent customer service solutions. The course discussion will focus on how these methods and best practices enable managers, frontline associates and service staff to support, build, maintain, and increase a loyal customer base, and secure overall competitive advantage for the organization.

This subject is a comprehensive overview of modern day human resources management (HRM). This course will introduce the diverse components of human resource (HR) functions and its role in the current business environment. Case study analysis will be used to link the theory to the practical situations that occur in HR. Topics to be covered include the business environment, recruitment and selection, employee development and evaluation, compensation and benefits, employee rights, safety and representations and strategic issues and challenges in HRM, in both domestic and global environments.

Innovation and entrepreneurship are increasingly relevant in our 21st century economy and society. This course will challenge students to think creatively and inspire entrepreneurship when working in an organization or starting your own business. Students will also gain an understanding of how to maximize Canada's world-class innovation and entrepreneurship support ecosystem.

This subject is an introduction to the study of operations management. Students will study the general principles and techniques used in providing goods and services to satisfy customer demand. On completion of this subject, the student will understand the generalized and technical principles involved in operations management, and be able to apply the various problem solving techniques in the analysis of practical operations management situations. The student will demonstrate these decision making and analytical techniques in written form. This subject is a basic grounding in the field of operations. This field is an intricate part of all organizations, manufacturing and service, as well as both the profit and not-for-profit sectors.

The statistical methods of collection, analysis, presentation and interpretation of quantitative data used for making generalizations, projections and decisions under uncertain conditions are introduced. Emphasis will be on the use of both descriptive and inferential techniques within the workplace.

Further developing the knowledge gained in SMS210 - Microcomputer Applications for Business, the student will use spreadsheet functionality to perform metrics and analysis using real business examples. Use of database software for data mining and analysis purposes will add knowledge, skills and abilities related to business intelligence and meeting organizational objectives in a cross-disciplinary environment.

Economic issues that were once confined within national borders, today, can and do have global ramifications. A nation defaulting on its foreign debt creates issues that spiral beyond the confines of its relationship to the banking industry. An oil spill in one part of the world not only impacts the price of crude but also has devastating environmental implications. Global Economic Issues is designed to introduce the student to the key issues behind our complex and changing world from a social, political and economic point of view.