When visiting a medical facility, you will be asked to either pay for the medical service fee upfront or will have your student medical card information collected to have the insurance carrier billed directly. If you happen to pay for any covered medical services upfront or have an outstanding bill paid on your behalf, you must submit a claim in order to be reimbursed. Please visit the Alumo International Student Portal to submit your claim.
To submit a claim on the Alumo International Student Portal:
- Prepare original receipts and other supporting documents (copy of referral from physician, dental and medical reports, etc)
- Complete the online form on the Alumo International Student Portal
You can also save a draft of your claim and submit at a later time when ready. Review how to submit a claim for health and dental extended services or a medical claim.
Please note: All claims made under Alumo must be submitted within six months from the service date or before November 30.
International claims (e.g. appointments, doctor’s visits) made on or before Monday, Aug. 31 under Morcare can continue to be submitted to internationalclaims@alumo.ca until Monday, Nov. 30. Claims already in progress will continue to receive support. Download the claim form.