Tourism – Travel Operations (TTO)

Starts in September

Campus

Online

Delivery

Online

Duration

2 Semesters (8 Months)

Study Option

Full-time

Credential

Ontario College Certificate

School

Seneca Business

Courses

Delivery: At Seneca, courses are delivered in four formats: online, in-person, hybrid (an online, in-person combination) or flexible (offered in-person and online at the same time).

The chart below outlines the delivery options available for each course in this program. For some academic terms, there may be more than one delivery option available. You’ll be able to choose your preferred options when you select classes to build your course schedule. Selection for preferred course delivery will be considered on a first come, first served basis.

International students: The impact of studying from outside of Canada and Post-Graduation Work Permit (PGWP) eligibility differs significantly based on when you start your program. Please review the PGWP eligibility before choosing your program and course delivery.

Semester 1

Course Code	Course Name	Winter	Summer	Fall
COM101 or COM111	Communicating Across Contexts or Communicating Across Contexts (Enriched)	Hybrid Online In-person	Hybrid Online In-person	Hybrid Online In-person
	COM101: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities. COM111: This course introduces students to the core concepts of communication. Students will cultivate an awareness of these concepts by analyzing how they are used in a variety of texts and contexts, and they will apply these concepts strategically in their own writing. Through a variety of writing tasks centred on these core concepts of communication, students will develop the transferrable reading and writing skills essential for success in their post-secondary studies, workplaces, and communities. COM111 is six hours per week in order to offer students extra language and reading support.
HSP101	Service Leadership	Not offered	Not offered	Online
	This course introduces service leadership from the customer's perspective. Students will develop a service leadership mindset, effective communication, and interpersonal skills to create exceptional customer experiences. The main focus of this course is to develop skills to build a trust based relationship with customers while recognizing the steps an organization must take to maintain a loyal customer base. In this course, students will discover a clear and usable process for delivering exceptional customer value skills, a service leadership attitude, and a high level of professionalism needed to win customer satisfaction and loyalty.
HTM408	Voluntourism and Sustainable Development	Not offered	Not offered	Online
	VolunTourism is a major growth area in contemporary tourism, where tourists travel seeking an experience that makes a difference. This course will explore the growing demand of consumers looking for suppliers and organizations that combine volunteer service to a destination while experiencing the traditional elements of travel, arts, culture, geography, and history in that destination. Studies will review the complex relationship between volunteering and tourism, its sources, the economic, social and policy issues involved and prerequisites for a successful experience.
TRV103	Tourism Destination Exploration I	Not offered	Not offered	Online
	This course will focus on North American destinations in their uniqueness as tourism destinations. Students will gain the knowledge of major tourism destinations of the following countries Canada, United States of America, Mexico, the Caribbean, Central and South America, and Antarctica, by examining the physical landscapes, resources, history, culture, heritage, products, services, and attractions unique to each regional area within each country.
TRV106	Business of Tourism	Not offered	Not offered	Online
	This course is designed to provide students with an introduction to the Canadian business environment, business issues and functions, and the major forces at work in the global economy. It provides students with a perspective of business firms as integrated organizations composed of a number of specialized functions.
TRV202	Leisure Travel Theory and Practice	Not offered	Not offered	Online
	This course is designed to current tourism trends, in the leisure travel market, beyond basic travel reservations. The components include the leisure travel sales, the leisure traveller, current top leisure destinations, current cruise trends, the present and future trends in tours, including adventure tours and ecotourism. Leisure services such as groups, incentives and travel insurance are discussed, and will prepare you to perform applicable functions.
TRV299	Professional Internship Preparation	Not offered	Not offered	Online
	Accurate and timely information is imperative in today's changing job market. This course is designed to engage the students in a variety of hands-on exploration modules to help provide a strong foundation for job readiness and career mapping in the tourism and hospitality industries. The course focuses on developing essential skills by promoting team building, career and personal development, research and communication which will allow students to find, evaluate, manage, update a resume and expand their career goals.

Semester 2

Course Code	Course Name	Winter	Summer	Fall
GCB400	Global Cruise Business	Online	Not offered	Not offered
	This course is offered online to provide students with a foundational level of training in the world of cruising. The course curriculum will give students an overview of the Global Cruise Business, including the role of the cruise lines in the travel and tourism industry, develop a detailed foundation and knowledge of the various cruise line products, and destinations, career opportunities available, as well as how to sell a cruise. Current trends and issues in the Global Cruise Industry will be reviewed. Students will complete the CLIA - CCC (Certified Cruise Counsellor Modules) Certification which requires successful completion of eight online modules. Students must purchase the access code from CLIA, Cruise Line International Association which will provide access to the CCC, Certified Cruise Counsellor online learning modules, quizzes, and tests. The lab fee is $50.00 USD and must be paid to CLIA directly at time of enrollment and registration by credit card. Further details are available on LEARN@Seneca.
HTM105	Hotel Front Office Operations and Management	Online	Not offered	Not offered
	This course will further prepare students for employment in customer service situations in the Tourism and Hospitality Industry, particularly in a Hotel Front Office, an area that is central to hotel operations. Students will practice systems, procedures and communication techniques that ensure professional guest service throughout the guest cycle. These skills are also important in other customer service positions throughout the tourism industry.
TIS200	Professional Internship	Online	Not offered	Not offered
	To obtain the best possible job opportunity, graduating students need to be well-versed in tourism career options. Long-term career success is a result of good career goal planning. In addition, job satisfaction is achieved through informed decision-making. Students will be encouraged to recognize and discuss both their personal and working values and attitudes. Professional internship is a flexible educational program that combines an employment experience with academic study. Students are responsible for obtaining their own placement which in turn provides a work experience that enhances academic progress and increases employability.
TRV203	Tourism Destination Exploration II	Online	Not offered	Not offered
	This course will focus on international destinations in their uniqueness as tourism destinations. Students will gain the knowledge of major tourism destinations in Europe, Asia, Australia, South America and Africa by examining the physical landscapes, history, culture, resources, products, services, and attractions unique to each regional area within each country.
TRV204	Tourism Design and Experiences	Online	Not offered	Not offered
	With the advent of the Internet and other technologies, tours and other products are increasingly distributed directly to the public and thus are no longer wholesaled. This course will focus on travel product suppliers, retail and wholesale intermediaries and the consumers, how and why travel products are packaged and distributed to the public. This course also addresses the internal and external booking systems utilized by tour operators, airline and industry personnel as well as the consumer. The focus is on challenging the student to investigate information and price retrieval by the use of various travel and tourism systems.
TRV302	Travel Services Business Operations	Online	Not offered	Not offered
	This course will develop a comprehensive, hands on learning experience covering the day to day operations of working and succeeding as a travel professional. Students will obtain knowledge and the skill base of the travel products, procedures and services offered in the travel business, and how to sell travel and service clients. Students will learn Business Operations both in the front office and back office procedures, and Financial Elements to operate a successful Travel Business. Comprehensive TICO content to prepare students to write the Supervisor Certification will be covered. Students will cover the curriculum content to write the TAP - Travel Agency Proficiency Exam, set by the Travel Institute. The TAP Exam is the first step towards professional recognition. This exam allows students to demonstrate that they have mastered the basics of the Travel Industry, selling skills, basic tourism geography, and the items, products, services sold by travel professionals.
TSA200	Sabre Reservation Specialist	Online	Not offered	Not offered
	You will learn common entry-level applications for Sabre, such as how to search, select and book tourism products and services. You will be able to practice the techniques in a simulated customer contact centre environment. Completion of the online training modules will earn you multiple certificates of completion from Sabre.

Program Learning Outcomes

Learn more about program learning outcomes for this program.

Archived Program & Course Information

To find details on programs or courses from prior academic years, browse our archive of program information.