Tourism – Travel Operations (TTO)

Starts in September

Campus

Online

Delivery

Online

Duration

2 Semesters (8 Months)

Study Option

Full-time

Credential

Ontario College Certificate

School

Seneca Business

About the Program

This eight‑month certificate program prepares you for an entry‑level career in the dynamic travel and tourism industry. You’ll build practical, job‑ready skills and industry knowledge to succeed in customer‑focused roles, while gaining insight into how the global tourism sector operates.

Through industry‑based learning, you’ll develop service leadership skills and gain hands‑on insight into the day‑to‑day operations of a travel professional. You’ll also learn about global destinations across North America, Europe, Australia, Asia and Africa, exploring how physical landscapes, history and culture shape each region’s tourism experience.

Throughout the program, you’ll learn how to promote tourism and travel products and services, improve the quality of customer experience, and discover major global tourism attractions and destinations.

Graduates of Tourism – Travel Operations (TTO) with a cumulative GPA of 3.0 or higher have an advanced entry pathway toward Bachelor of Business Administration (BBA) - Hospitality, Travel & Tourism Specialization.

Skills

Throughout this program you will develop the following skills:

Strong customer service and service‑leadership skills supported by core industry and technical knowledge
Understanding of sector needs, including business management, analytics and technology in a fast‑paced, global industry
Proficiency in full reservation and ticketing workflows and day‑to‑day travel agency operations
Experience using Global Distribution Systems (GDS) such as Sabre and Amadeus
Certification in Certified Cruise Counsellor (CCC) through Cruise Lines international Association (CLIA)
Knowledge and skills to prepare for the CTC Travel Counsellor Certification Knowledge Test, certified by the Association of Canadian Travel Agencies (ACTA)

Start in	Location	Availability
Sept. 2026	Online	Open

Availability is subject to change and a seat is not guaranteed.

Start in	Location	Availability
Sept. 2026	Online	Open

Availability is subject to change and a seat is not guaranteed.

Program and Course Delivery

This program is offered online. Students learn remotely and are not required to come to campus. Online learning can be synchronous – scheduled online class time with professors – or asynchronous – no scheduled class time and learning is independent.

Learn more: Seneca’s program delivery options and how courses in this program will be delivered each term.

Your Career

When you graduate from this program, these are the types of career options you can explore:

Ground transportation
In-bound tourism
Ship and cruise service
Travel retailers and tour operators
Ticket and counter agent
Marketing representative
Reservationist
Front desk clerk
Home-based travel counsellor
Convention/conference/meeting planner assistant
Internet travel retailer

Affiliations/Associations

Association of Corporate Travel Executives (ACTE)
Association of Canadian Travel Agencies (ACTA)
Cruise Line International Association (CLIA)
International Society of Tourism and Travel Educators (ISTTE)
Meeting Professionals International (MPI)
Travel Industry Council of Ontario (TICO)
Tourism Industry Association of Canada (TIAC)
Tourism Toronto

CLIA: Cruze Lines International Association

The Seneca Polytechnic Difference

This is where university meets college. Where theory meets practice. Where ambition meets flexibility.

Prior Experience

Earn credit for previous studies, work experience or training through Prior Learning Assessment & Recognition and transfer credits.

Academic Pathways

Seneca is a leader in academic pathways and offers options to help you transfer existing credits from a completed program or continue your studies.

Career Support

Seneca Works offers students and graduates lifelong access to an exclusive job board, career coaching, networking and more.

The Service Hub

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