Frequently Asked Questions

A provincial attestation letter (PAL) is a document issued by the province of Ontario that must be included with most study permit applications to Immigration, Refugees and Citizenship Canada (IRCC) from January 22, 2024 (some exemptions apply). Any study permit application received by IRCC on or after January 22, 2024, that does not include a PAL will be returned and refunded.

The PAL confirms that you have a space to study at Seneca in Ontario. It will include your full name, date of birth and address.

For new students applying to Seneca:

Once you confirm your Seneca program of choice you will receive a Fee Notice and be asked to pay the $2,000 tuition deposit before receiving your Provincial Attestation Letter (PAL) and Letter of Acceptance (LOA) which are needed for your study permit application.

Seneca has partnered with BorderPass to offer you free access to comprehensive immigration application support services for your Canadian study permit. This safe, nationally recognized service connects you with Canadian immigration lawyers who will review and submit your application ensuring it is complete and accurate. Get started with BorderPass.

For recently admitted students or current students:

If you did not receive a PAL with your Letter of Acceptance, if you plan to reapply to IRCC following a refusal, or if your previously issued PAL has expired, you can request a new PAL by emailing theservicehub@senecapolytechnic.ca with the subject line “PAL Request”.

The expiry date is indicated on the PAL. Your PAL only needs to be valid at the time you submit your application to IRCC. A PAL may only be used once, if your application is rejected by IRCC, a new PAL is required to reapply.

If you received a PAL from Seneca and it has expired, contact theservicehub@senecapolytechnic.ca with the subject line “Expired PAL” to learn how to receive a new PAL.

Once you have confirmed your offer and paid your tuition deposit, Seneca will submit a PAL request to the Provincial government on your behalf. You will receive your approved PAL along with your LOA by email within 4-6 business days.

You do not need a PAL when applying for a study permit if you are an exchange student, a refugee or protected person, a student studying in a Master’s or PhD program (starting Jan 1, 2026), a current student applying for a study permit extension for the same DLI and same level of study, or if you are eligible for certain permanent residence programs. A complete list of PAL exempt groups can be found on the IRCC website.

It is required to demonstrate sufficient funds for your studies.  This includes tuition, supplies, cost of living, and round-trip travel for the first year.  Currently a single applicant applying for a study permit must demonstrate cost of living funds in the amount of $22,895 CAD for the first year of study.  Please refer to IRCC to review the financial requirements based on family size.

International students in Canada with a valid study permit who are enrolled in a full-time academic program may work on campus, or off campus up to 24 hours per week and full-time during school breaks. For more information, please refer to IRCC.

We encourage you to follow the steps to confirm your offer, so you can secure your seat at Seneca and apply for your study permit.

Seneca has partnered with BorderPass to offer you free access to comprehensive immigration application support services for your Canadian study permit. This safe, nationally recognized service connects you with Canadian immigration lawyers who will review and submit your application ensuring it is complete and accurate.

Create your BorderPass account and get your application started now.

Seneca strongly encourages applying with BorderPass as it is a free platform that gives you access to professional immigration resources. Alternatively, you can apply for your study permit directly to Immigration, Refugees and Citizenship Canada (IRCC). Learn more about BorderPass at Seneca.

Please wait for IRCC’s response to your study permit application. No further action is required until you receive a decision. If your study permit application is approved by IRCC, you can begin planning for your start at Seneca.

Your eligibility for a PGWP depends on your program of study, the date you submit your study permit application or PGWP application and meeting the minimum language proficiency required by the government.

You can view the current list of Seneca programs that are eligible for a PGWP here. This list is subject to change and will continue to be updated. 

To be eligible for a PGWP, you must complete a degree program or another program that meets the field of study requirements, based on the date of your Seneca study permit application or your PGWP application, as outlined under ‘Important Dates for PGWP Eligibility’. You must also:

• be in Canada for the complete duration of your studies; time spent studying outside of Canada will be deducted from the length of your PGWP

• attend at least 50 per cent of your program in class – in class options include in-person, hybrid and flexible courses; for flexible courses, you must plan to attend your class on campus as the option to attend online does not apply to you.

• meet the minimum language proficiency required by IRCC, which is a Canadian Language Benchmark (CLB) 5  for graduates of certificate, diploma, advanced diplomas, or graduate certificates; and Canadian Language Benchmark (CLB) 7 for graduates of degree programs

• meet all other PGWP requirements  

For advisement on PGWP eligibility, connect with an immigration specialist by booking an appointment in person or virtually. If you are a Seneca student, you can book an appointment by logging in to The Service Hub, selecting My Services tab and My Appointments or you can contact theservicehub@senecapolytechnic.ca.

Yes. International students with refugee claimant, convention refugee or protected persons status are required to have a valid study permit to study in Canada, if you plan to study in a program of more than six months.

Keep Seneca up to date on your study permit status in Student Home. You can follow our step-by-step tip sheet to learn how to upload and update your study permit information.

To support students with refugee or protected-person status, Seneca offers dedicated information sessions to answer any related questions.

If you have questions around your study permit status, you can book an appointment for personalized immigration advisement from Seneca’s immigration specialist team.

A PAL may be used in a study permit application at any time before the expiry date indicated. The PAL may only be used once. Your PAL is not tied to a specific intake, you may use it to apply for your study permit until it expires, even if you defer to a later semester.

International students may change or transfer institutions during their studies in Canada. To study at college or university in Canada and receive a study permit, you must be enrolled at a Designated Learning Institution (DLI).  Seneca is a DLI (O19395536013).

When changing schools, it is required to apply for a new study permit before starting classes at the new DLI if you are:

• changing from another post-secondary institution
• transitioning from secondary to post-secondary level
• transitioning from an English language pathway to Seneca

In addition, if you are in a program with a co-op, you must apply for a new co-op work permit.

When you apply for your new study permit, you must include a letter explaining why you are changing schools. It is recommended to plan ahead and obtain your new study permit before completing your studies at the previous school so that you do not lose status in Canada while waiting for the new study permit. 

For advisement on study permit, connect with an immigration specialist by booking an appointment in person or virtually. If you are a Seneca student, you can book an appointment by logging in to The Service Hub, selecting My Services tab and My Appointments or you can contact theservicehub@senecapolytechnic.ca. 

Visit the IRCC website for more details.

(Updated February 20, 2026)

You may begin your classes while you wait if you meet all conditions in scenario A or B below:

Scenario A:

• you stayed in Canada since you received your letter of acceptance (LOA) from the new DLI and
• you continue to meet the conditions of your previous study permit and
• before you completed your course or program of study, you find yourself in one of the following situations with the previous DLI:
  • it closed
  • it discontinued the course or program of study
  • it was placed on the suspension list or
  • it lost its designated status

Scenario B:

• You are already in Canada with a valid study permit and applied for a study permit extension to change DLI from secondary to post-secondary level

Please refer to IRCC for more information. If you have questions around your study permit status, you can connect with an immigration specialist by booking an appointment in person or virtually. You can also book or view the status of your appointment by logging in to The Service Hub, selecting My Services tab and My Appointments or you can contact theservicehub@senecapolytechnic.ca.

(Updated Dec. 11, 2025)

Yes. If you receive a new LOA following a program change you must provide this document to IRCC via webform to update your pending study permit application.

If you are a current Seneca student extending your study permit to study a new program at Seneca, a PAL is not required unless you are changing from a master’s degree to a post-secondary level program. Except for master's degrees, IRCC considers all Seneca programs including ELI, certificates, diplomas, advanced diplomas, degrees and graduate certificates as post-secondary education.

You must apply to IRCC for a study permit with a PAL and LOA from Seneca. This PAL will be emailed to you along with your LOA. You cannot use documents issued by another province or DLI.

No administrative fees are applied for withdrawals resulting from IRCC changes to PGWP eligibility. For more information about withdrawals and refunds, please review our Change of Plans page.

Yes, a new PAL is required to reapply to IRCC after a refusal.

Students who receive a refusal from IRCC may be eligible to request a refund or deferral to start your studies in a future term (administrative fees may apply). Students must include a copy of their IRCC denial notification with the request for deferral or refund. The request must be made within 14 days from the date noted on the study permit refusal notice. Visit the Change of Plans website for more details.

If you plan to defer your admissions and reapply to IRCC, a new PAL will be required. Contact theservicehub@senecapolytechnic.ca with the subject line “PAL Request” to request a new PAL.

Seneca Polytechnic has teamed up with BorderPass to provide international students with free, comprehensive immigration support. This partnership offers free access to expert legal guidance to streamline visa applications. This safe, nationally recognized service provides free legal support. The BorderPass team of Canadian immigration lawyers will review your application and assist with your options following IRCC refusal. Get started with BorderPass.

For current students with a valid study permit or those who applied for a study permit prior to November 1, 2024, full-time academic programs across all Seneca campuses — including programs for INSCOL are eligible for a PGWP if you study your original program and meet the minimum language proficiency now required by the government.

The duration of the PGWP is determined by the length of program you are taking:

• graduates of a PGWP eligible program that is at least two years in length, are eligible for a PGWP of up to three years

• graduates of a bundled graduate certificate are eligible for a PGWP of up to three years

If you apply for your study permit or PGWP on or after November 1, 2024 (or June 25, 2025), eligibility for a PGWP will depend on your program of study and meeting the minimum language proficiency now required by the government. If you require a study permit extension on or after November 1, 2024 (or June 25, 2025) to begin a new program, your new program must also be eligible for PGWP. 

IRCC has published a list of PGWP-eligible programs. This includes certificates, diplomas, and advanced diplomas with a field of study requirement. Degree programs are also eligible for PGWP. You can view the list of Seneca programs that are PGWP-eligible. This list will continue to be updated. 

If you require a study permit extension for the same program indicated in your Letter of Acceptance (LOA), you will remain eligible for a PGWP regardless of program. This includes if you apply to the Work Integrated Learning Stream of your original program.

Please refer to the ‘Program Availability’ - ‘International Applicants’ section of your program page to check the PGWP eligibility timeline specific to your program.  

To be eligible for a PGWP, you must complete a degree program or another program that meets the field of study requirements, based on the date of your Seneca study permit application or your PGWP application, as outlined under ‘Important Dates for PGWP Eligibility’. You must also:

• be in Canada for the complete duration of your studies; time spent studying outside of Canada will be deducted from the length of your PGWP

• attend at least 50 per cent of your program in class – in class options include in-person, hybrid and flexible courses; for flexible courses, you must plan to attend your class on campus as the option to attend online does not apply to you.

• meet the minimum language proficiency required by IRCC, which is a Canadian Language Benchmark (CLB) 5 for graduates of certificate, diploma, advanced diplomas, or graduate certificates; and Canadian Language Benchmark (CLB) 7 for graduates of degree programs

• meet all other PGWP requirements

For advisement on PGWP eligibility, connect with an immigration specialist by booking an appointment in person or virtually. If you are a Seneca student, you can book an appointment by logging in to The Service Hub, selecting My Services tab and My Appointments or you can contact theservicehub@senecapolytechnic.ca.

Visit the IRCC website for more details.

If you are a prospective student who applied for a study permit before November 1, 2024, you will be eligible for a PGWP as long as you can meet the minimum language proficiency now required by IRCC.

If you apply for a study permit on or after November 1, 2024, your eligibility for a PGWP will be dependent on your program of study and meeting the minimum language proficiency now required by the government. If you require a study permit extension on or after November 1, 2024 to begin a new program, your new program must also be eligible for PGWP. IRCC has published a list of PGWP-eligible programs. This includes certificates, diplomas, and advanced diplomas with a field of study requirement. Degree programs are also eligible for PGWP. You can view the list of Seneca programs that are PGWP-eligible. This list will continue to be updated.

If you require a study permit extension to change your DLI on or after Nov. 8, your PGWP eligibility will be dependent on your new program of study. Visit the IRCC website for more details.

Seneca Polytechnic offers online IELTS Preparation Workshops. 

• Learn from expert instructors 

• Get tailored feedback to improve your test-taking skills 

• Build confidence to reach your desired band score 

IELTS is a standardized English test trusted by the Canadian government, educational organizations, employers and professional associations around the world.  

Register for IELTS Preparation workshop  

To be eligible for a post-graduation work permit (PGWP) for the full duration, you must:

• be in Canada for the complete duration of your studies from September 1, 2024 onwards
• attend at least 50 per cent of your program in class and meet all other PGWP requirements. In class options include in-person, hybrid, and flexible courses. For flexible courses, you must plan to attend your class on campus

Time spent studying outside of Canada from September 1, 2024 onwards will be deducted from the length of your PGWP.

Program and course delivery information for each program is available on program pages. If your courses were moved online due to the pandemic, the time you spend studying online from within Canada until September 1, 2024, still counts toward the length of your PGWP.

When possible, select courses that have an in-class component (e.g. in-person, hybrid or flexible). If your courses are only available online, the time you spend studying in Canada will still count towards the length of your Post-Graduation Work Permit (PGWP) provided it accounts for no more than 50 per cent of your studies.

Check the PGWP eligibility updates for more details on IRCC requirements before confirming your schedule.

If you have questions around PGWP eligibility, connect with an immigration specialist by contacting theservicehub@senecapolytechnic.ca with your question.

Time away from Canada during the holiday closure, study week or non-academic terms (if your program has a scheduled break), would typically not be deducted from the length of your PGWP. Any time outside of Canada taken during your academic term, may pose a risk of the time being deducted from the length of your PGWP after August 31, 2024. Check the PGWP eligibility updates for more details on IRCC requirements. If you have questions around PGWP eligibility, connect with an immigration specialist by contacting theservicehub@senecapolytechnic.ca with your question.

IRCC has published a list of PGWP-eligible programs.  This includes certificates, diplomas, and advanced diplomas with a field of study requirement. Degree programs are also eligible for PGWP. You can view the list of Seneca programs that are PGWP-eligible. This list will continue to be updated.

If you are starting in a future term and would like to explore other program options, please connect with The Service Hub by emailing theservicehub@senecapolytechnic.ca. There is no fee to request a program change.

Yes. IRCC will assess if the program is eligible for PGWP at the time of study permit or PGWP application. If on the list at either time, it will be eligible. Eligible Seneca programs include certificates, diplomas, and advanced diplomas with a field of study requirement. Degree programs are also eligible for PGWP. You can view the list of  Seneca programs that are PGWP-eligible.

You can refer to the ‘Program Availability’ - ‘International Applicants’ section of your program page to check the PGWP eligibility timeline specific to your program.

Note: IRCC has confirmed that there will be no changes to the eligible fields of study list in 2026.

Yes, Seneca is agile and innovative with program offerings. New programs are added regularly and available seats are added to programs with increased demand where resources allow.

If you have a study permit or applied for a study permit before November 1, 2024 both programs will count toward the duration of PGWP.

If you apply for a study permit on or after November 1, 2024, both programs must be PGWP eligible to receive a work permit based on two years of study. If only one program is eligible, the work permit will be issued based on the duration of the eligible program only.

Seneca Polytechnic has teamed up with BorderPass to provide international students with free, comprehensive immigration support. This partnership offers free access to expert legal guidance to streamline visa applications. This safe, nationally recognized service helps you submit your study permit application quickly and accurately. The BorderPass team of Canadian immigration lawyers will review and submit your application to the Canadian Government, ensuring it is complete and accurate. Start your application with BorderPass.

As a Seneca student, you also have access to personalized immigration support from Seneca’s immigration specialist team. Get expert one-on-one advisement on study permits, post-graduation work permits, permanent residence pathways and citizenship planning through one-on-one appointments—virtually or in-person at all campuses. This unique service is now available for direct booking. You can contact theservicehub@senecapolytechnic.ca or book an appointment directly.

Seneca Polytechnic has teamed up with BorderPass to provide international students with free, comprehensive immigration support. This partnership offers free access to expert legal guidance to streamline visa applications. This safe, nationally recognized service helps you submit your study permit application quickly and accurately. The BorderPass team of Canadian immigration lawyers will review and submit your application to the Canadian Government, ensuring it is complete and accurate. Start your application with BorderPass.

As a Seneca student, you also have access to personalized immigration support from Seneca’s immigration specialist team. Get expert one-on-one advisement on study permits, post-graduation work permits, permanent residence pathways and citizenship planning through one-on-one appointments—virtually or in-person at all campuses. This unique service is now available for direct booking. You can contact theservicehub@senecapolytechnic.ca or book an appointment directly.

Effective January 21, 2025

Only spouses of certain international students and foreign workers will be able to apply for a family or spouse open work permit. These permits will be limited to spouses of international students who are enrolled in:

• master’s programs that are 16 months or longer
• doctoral programs, or
• select professional and eligible programs

Prior to January 21, 2025

Your spouse or common-law partner’s eligibility for an open work permit depended on when you applied for their permit.

If your spouse or common-law partner applied for a spouse open work permit before March 19, 2024 they may be eligible for an open work permit if you meet these three requirements:

• You have a valid study permit
• You are eligible for a post-graduation work permit
• You are registered as a full-time student at Seneca

If your spouse or common-law partner applied for an open work permit between March 19, 2024 and January 21, 2025, they may be eligible to apply for a spouse open work permit only if you have a valid study permit and you are:

• studying in a master’s or doctoral degree program at a university or polytechnic institution, or
• completing one of the following professional degree programs at a university:
  • Doctor of Dental Surgery (DDS, DMD)
  • Bachelor of Law or Juris Doctor (LLB, JD, BCL)
  • Doctor of Medicine (MD)
  • Doctor of Optometry (OD)
  • Pharmacy (PharmD, BS, BSc, BPharm)
  • Doctor of Veterinary Medicine (DVM)
  • Bachelor of Science in Nursing (BScN, BSN, BNSc)
  • Bachelor of Nursing Science (BNSc)
  • Bachelor of Nursing (BN)
  • Bachelor of Education (B. Ed.)
  • Bachelor of Engineering (B. Eng., BE, BASc)

Note that Seneca degree programs are no longer eligible for the spouse open work permit. If your spouse is not eligible for a spouse open work permit, they may be eligible for another type of work permit.

Learn more at the IRCC website or connect with an immigration specialist  by contacting the The Service Hub.

Your spouse or common-law partner may be eligible to extend their existing open work permit until the end of your study period if you meet these three requirements:

• You have a valid study permit
• You are eligible for a post-graduation work permit
• You are a full-time student at Seneca.

Learn more at the IRCC website or connect with an immigration specialist by contacting the The Service Hub.

Effective January 21, 2025, only spouses of certain international students and foreign workers will be able to apply for a family or spouse open work permit. As a PGWP applicant (or PGWP holder), your spouse will be eligible if you are employed in a:

• TEER 0 or 1 occupation, or
• select TEER 2 or 3 occupations in sectors with labour shortages or linked to government priorities. These include occupations in the natural and applied sciences, construction, health care, natural resources, education, sports and military sectors. The full list will be available on January 21, 2025.

In addition, you must have at least 16 months validity on your work permit at the time when your spouse applies for their open work permit. To meet this requirement, you must graduate from a program of 16 months or longer and meet all “in-class” study requirements to ensure you receive the full duration of PGWP.

If your spouse is not eligible for a spouse open work permit, they may be eligible for another type of work permit.

(updated Jan 17, 2025)

As an international student enrolled in a full-time program at Seneca, you have mandatory health insurance included in your ancillary fees. It is provided by Morcare.

Learn more about your health insurance coverage on the Seneca International Health Insurance webpage. View an on-demand Morcare session to help you navigate your coverage, learn how to access your student medical card, add family dependents, avoid upfront costs when visiting medical facilities, submit health claims and much more.

International students can get their flu vaccine directly through Toronto Public Health at no cost. Students must schedule an appointment at their preferred location and should book early to guarantee a spot. Learn more about the flu vaccine.

Please scan or send a photo of all required documents to theservicehub@senecapolytechnic.ca. Be sure to include your Seneca ID number or application number in all your emails to avoid any delays in processing your application.

If you are an international applicant, your offer of admission will always be sent to the email address you used when applying. Seneca will only communicate via email and will never mail a physical, paper copy of your offer of admission.

If you are using an educational agent to apply to Seneca, make sure that your representative is registered with Seneca by searching our Agent Directory. You should also ensure that you always have access to all email communications with Seneca. Learn more about applying with an agent.

If you have any questions or concerns about the authenticity of your offer of admission, contact The Service Hub at theservicehub@senecapolytechnic.ca using the email address you used when applying and attach a copy of the offer of admission you received.

Seneca accepts several English proficiency tests. Some of these are offered online and include at-home options including TOEFL iBT and Duolingo. Applicants from some English-speaking countries are exempt from submitting English Language Proficiency test scores. View the complete list of exempt countries. You can also learn more about our English proficiency requirements.

To check requirements for your program, visit the Seneca’s English Requirements page.

If you apply to a full-time program at Seneca through our International Web Application for the May 2026, September 2026 or January 2027 term you will be reimbursed for the application fee after you've been accepted and have paid your tuition deposit. The $90 CAD amount will be deposited to your Student Home account.

Information about your travel plans can be provided using the Seneca MOBILE app.

• Download Seneca MOBILE on Google Play
• Download Seneca MOBILE on Apple App Store

This information allows us to support your arrival and transition to Canada and to book your complimentary airport pick-up.

To submit your request, open the Seneca MOBILE app and scroll to “International Students” to submit your travel form.

For more details visit the airport pick-up webpage.

Seneca provides transportation from the Toronto Pearson International Airport (YYZ) or Billy Bishop Toronto City Airport (YTZ) to your destination within the Greater Toronto Area (GTA) by private taxi at no cost. Your airport pick-up will be booked based on your submitted travel plan.

You can submit your travel plans by using the Seneca MOBILE app:

• Download Seneca MOBILE on Google Play

• Download Seneca MOBILE on Apple App Store

To submit your request, open the Seneca MOBILE app and scroll to “International Students” to submit your travel form.

Your airport pick-up will be booked based on your submitted travel plan.

If there are changes to arrival, you must update your travel plan on the Seneca MOBILE app. When you arrive in Canada, you can also confirm your arrival by opening the app.

For more details visit the airport pick-up webpage.

When you are planning to travel to Canada, please refer to our resources for pre-departure planning and arriving in Canada.

Before you travel, please ensure you have the following:

• a valid study permit or port of entry letter of introduction
• no symptoms of COVID-19
• proof that you have enough money to support yourself and any family members who are coming with you to Canada
• Passport with a valid VISA or eTA (electronic Travel Authorization)
• Seneca Letter of Acceptance
• a travel plan submitted through the Seneca MOBILE app.
  • Download Seneca MOBILE on Google Play
  • Download Seneca MOBILE on Apple App Store

Seneca will provide transportation from the airport to your destination within the Greater Toronto Area (GTA) by private taxi at no cost. Pick up is based on your submitted travel plan.

For more details visit the airport pick-up webpage.

Seneca is committed to supporting our international students upon arrival.

Seneca provides transportation from airport to your destination within the Greater Toronto Area (GTA) by private taxi at no cost. Your airport pick-up will be booked based on your submitted travel plan.

Seneca requires that all the important information about your travel plans be provided using the Seneca MOBILE app.

• Download Seneca MOBILE on Google Play
• Download Seneca MOBILE on Apple App Store

To submit your request, open the Seneca MOBILE app and scroll to “International Students” to submit your travel form. For more details visit the airport pick-up webpage.

When you arrive in Canada, please confirm your arrival on the Seneca MOBILE app.

Once you arrive in Canada, a representative from Seneca will get in touch with you through email to check on your well-being, ensure you’ve settled in and to share other important information.

Seneca has many supports, including virtual and in-person activities  to help you meet other students and stay connected.

You can visit the International Student Services website for helpful resources and settlement support.

If you need to seek for medical attention at this time, you have the option to book Virtual Appointments available with the Seneca Medical Centre or use Virtual Doctor, offered by Morcare. If you have any questions regarding the plan, or in case of an emergency, please call the 24-hour customer support line, 1.888.985.1552.

You can also reach out to Telehealth Canada, 24 hours a day, seven days a week at 1.866.797.0000 and speak with a registered nurse.

To find a walk-in clinic, view Morcare’s provider map for a list of clinics that will directly bill Morcare.

If you visited a Canadian walk-in health clinic or hospital and had to pay for your visit upfront, you can submit a claim for a refund. Please email claim@morcare.ca to submit your claim. Instructions can be found here.

The Government of Canada has announced special measures for Iranian citizens including extensions of temporary resident status.

There are also Seneca resources to support you:

• Schedule a phone, video or in-person appointment with Counselling Services by emailing senecacnas@senecapolytechnic.ca 
• Receive personal and crisis support through WeConnect. Support is available 24 hours a day, seven days a week in the language of your choice. Download the Dialogue application from the Apple or Android app store or call 1-855-853-0565 to book a one hour session.
• Seneca has also established a team of student navigators to help you with any challenges or concerns. You can contact a student navigator by emailing theservicehub@senecapolytechnic.ca

Seneca has established a team of Student Navigators who can connect you with the right person to help you with any concerns or issues you may have. You can connect with a Student Navigator by emailing theservicehub@senecapolytechnic.ca.

There are other Seneca resources to support you:

• Apply for the Ontario-Ukraine Solidarity Scholarship. Learn more about eligibility and application deadlines.

• Scheduling a phone, video or in-person appointment with Counselling Services can be scheduled by emailing senecacnas@senecapolytechnic.ca
• Receive personal and crisis support through WeConnect. Support is available 24 hours a day, seven days a week in the language of your choice. Download the Dialogue application from the Apple or Android app store or call 1-855-853-0565 to book a one hour session.
• Students outside of Canada can access counselling wherever you are located through the keep.meSAFE program; download the mySSP app through the Apple App Store or Google Play

Government Assistance:

The Government of Canada has announced special measures for Ukrainians including extensions of temporary residence status and pathway for permanent residence.

Please continue to check the Government of Canada website for updates.

Seneca Polytechnic has teamed up with BorderPass to provide international students with free, comprehensive immigration support. This partnership offers free access to expert legal guidance to streamline visa applications. This safe, nationally recognized service helps you submit your study permit application quickly and accurately. The BorderPass team of Canadian immigration lawyers will review and submit your application to the Canadian Government, ensuring it is complete and accurate. Start your application with BorderPass.

To support students with refugee or protected-person status, Seneca offers dedicated information sessions to answer any related questions.

There are also many resources available to help you before and during your studies, including:

• International student events

• One-on-one immigration advisement - book an appointment for personalized immigration advisement from Seneca’s immigration specialist team

• Details about study permits, health insurance, housing, events and settlement assistance on the International student support website

The Government of Canada has announced special measures for individuals impacted by the conflict in Palestine.

There are also Seneca resources to support you:

• Schedule a phone, video or in-person appointment with Counselling Services by emailing senecacnas@senecapolytechnic.ca 

• Receive personal and crisis support through WeConnect. Support is available 24 hours a day, seven days a week in the language of your choice. Download the Dialogue application from the Apple or Android app store or call 1-855-853-0565 to book a one hour session.

• Seneca has also established a team of student navigators to help you with any challenges or concerns. You can contact a student navigator by emailing theservicehub@senecapolytechnic.ca

If you are currently unable to return to Canada for in person or hybrid delivered classes or having academic challenges, please contact your professors to request accommodation or discuss options until you are able to return to Canada. This can help your professor support your success in your courses.

There are other Seneca resources to support you:

• Well‑Being Support - Book an appointment to speak with a Student Well‑Being Specialist for emotional support and guidance. Our Counselling Services team can help you navigate on‑ and off‑campus resources available to you during this time.
• International Student Support - Connect with the International Student Support team to receive information and guidance to supports and resources. You can book an appointment with our team. You can also book or view the status of your appointment by logging in to The Service Hub, selecting My Services tab and My Appointments.
• 24/7 Mental Health Support - Receive personal and crisis support through WeConnect. Support is available 24 hours a day, seven days a week in the language of your choice. Download the Dialogue application from the Apple or Android app store or call 1-855-853-0565 to book a one hour session.

If you plan to apply for a Post-Graduation Work Permit (PGWP) in the future, be sure to track the dates of your stay outside Canada.  Periods of study completed from outside Canada may be deducted from the duration of PGWP.  However, you can include an explanation letter in your PGWP application addressing this period as a situation outside of your control (force majeure). To connect with an immigration specialist or PR strategist in-person or virtually to discuss PGWP eligibility, you can book an appointment.

If you need to defer your studies, please complete the Request to Defer Admission for International Admissions form (pdf) and email it to theservicehub@senecapolytechnic.ca before day 10 of scheduled classes.

If you decide to withdraw from Seneca, please complete the Request for Tuition Fee Refund form (pdf) and email it to theservicehub@senecapolytechnic.ca before day 10 of scheduled classes.

Refunds can take between six to eight weeks to process. Wire transfers could possibly take longer. Seneca will make every effort to stay within these processing times, but large volumes may result in slight delays.